Our Faithful Roots collection pieces are designed, made to order, and hand-finished in Los Angeles. Our Bia Collection is designed by Julia Miller and made in Minneapolis and our Rovan Side Table is designed by Andy Rovan and also made in Minneapolis.

Here, we believe nature’s design sensibility is unmatched. All of our furniture pieces feature natural materials. We use solid wood, with veneer on occasion, natural stone such as marble, and natural fibers like cane and Danish cord. Using these materials means there will be variations in wood color and grain patterns, knots, slight cracks, marble veining, along with other “imperfections” and characteristics we quite adore.

For stone, we always hone and seal our marble for finishing and our wood finishes are oil-based. To explore our materials and finishes used, visit our Swatches.

Each can vary, it's best to check your desired item’s details for specific lead times.

We do offer rush orders depending on the piece and customizations. Reach out to us here to inquire about a rush order for a 25% additional fee.

Absolutely, all of our Faithful Roots collection pieces have a variety of personalizations available and additional customizations can be made by request regarding size, dimensions, storage configurations, and more. Please note that marble is fabricated from available slabs and no specifications can be made for that material. Our estimated lead time starts from your deposit payment. We also offer renderings on occasion and can be provided upon request a few weeks after a deposit payment is made.

You can submit a custom order by emailing sales@faithfulroots.com and our team will guide you through the customization process. Once your selections and customizations have been submitted, a 50% deposit is required and we’ll have you confirm your details. If you have changes, you have up to 24 hours to notify us of your change requests before a fee will be charged.

Yes, our showroom features a variety of in-stock items from our collection as well as found art and home objects. You can view in-stock furniture here or schedule a visit to our Los Angeles showroom to view in-stock items in person.

Yes, we offer our upholstered pieces with a COM (Customer’s Own Material) option only. Our piece’s prices don’t include fabric. Review and fill out our COM Form to customize your desired piece.

Depending on your piece’s materials, you can read through our product care information to ensure your items last and look their best.

Our objects are a mix of contemporary and vintage, curated and selected to reflect and complement our collections. With our vintage finds, they’re one-of-one and each has a story to tell including imperfections we find endearing. Our team is always on the lookout for items that meet our standards of quality and design sense.

All orders placed on our website are due in full at time of purchase. All customized furniture orders made via invoice require a 50% deposit with the remaining balance due upon order completion.

We accept Credit Card with no fees at this time, as well as Check and Wire Transfers in full at time of purchase.

If you need to cancel an order, you can do so within 24 hours of submitting, no fee added. Changes to your order can be made within 24 hours of deposit. Any change to your order may cause a change in price and lead time. After 48 hours, we cannot guarantee changes can be made. Customized items cannot be canceled or returned with no exceptions.

Except for any items designated as final sale (including custom or customized products (whether marked as such or not), we will accept a return of select products within 15 days of delivery for a refund of your purchase price, less the original shipping and handling costs and a 15% restocking fee. All items must be returned unused, in their original condition, in the original packaging.

No returns of any type will be accepted without our prior approval. To obtain approval for a return, please email sales@faithfulroots.com.

We trust in the craftsmanship and quality of our pieces, however if an issue arises or your piece arrives with damage, we offer a limited warranty that can be read here.

We offer the following options to select from at checkout. Please note, Faithful Roots does not have an in-house shipping or delivery service; all shipments and deliveries are fulfilled by third-party companies.

Shipping Objects and Art: Your order will be shipped via UPS with options provided at checkout. Rates are calculated based on the destination and item details. We do our best to ship within 2 business days days of purchase. As a small business, note that it can take 2 to 4 days to process and ship your order during holidays and other high-order seasons.

Shipping Furniture: For furniture pieces, we will coordinate White Glove Delivery via third-party freight carriers. Rates will be provided at checkout based on destination and item details.

Local Delivery: This service is available in a 90 mile radius from 90064 for a flat rate. To determine eligibility, enter your delivery address at checkout.

Will Call Pickup: You may schedule an appointment to pickup your order at our showroom directly or through your preferred carrier.

For more information about these services, feel free to reach out to our team at sales@faithfulroots.com.

Yes, you may schedule an appointment to pick up your order at our showroom. Simply select "Pickup in store" at checkout and our team will assist you to coordinate a scheduled pickup.

Instructions for Showroom Pickup:
All pickups must be scheduled with our team at least 24 hours prior to arrival via sales@faithfulroots.com or (310) 448-3749. For scheduled pickups, our showroom is open Mondays, Thursdays, and Fridays from 11:30a-3p and located at 11531 W Pico Blvd Los Angeles CA 90064.

Furniture Pickup:
Items are not wrapped, and we're unable to provide a wrapping/packing service or materials. For liability purposes, our team cannot help carry or load items; that is the sole responsibility of you or your shipper. Please plan accordingly with your delivery/shipping service provider, and confirm that they will be equipped with wrapping or furniture blankets for transport.

Before you place an order, we encourage you to take several measurements of your space and note our pieces’ dimensions to ensure they will fit in and around your home.

Yes! You can apply to our Trade Program here.

Yes, we do. Trade Memos can be requested at sales@faithfulroots.com. Memos purchased through our online store will be refunded up to a week after purchase as store credit, minus a 20% restocking fee. Items returned must be in the same condition as when you purchased in order to be eligible for the store credit.

Our showroom is located at 11531 W Pico Blvd. Los Angeles, California 90064.

Our showroom is open by appointment only on most weekdays. To schedule a time to stop by and shop furniture or objects, book directly on our Visit Us page.

View our made-to-order collection on our website and let us know in advance if there are any pieces in particular you’re hoping to see in person. We have a lot of our collection on the floor, but not all. You can also bring some measurements or be prepared with a sense of your space’s requirements and limitations so we can help you find something that fits your needs.